Privacy Policy

Anchor Barrow Campsite and all of its staff are committed to respecting the privacy of our customers.

This Privacy policy tells you how we look after your personal information and how you can find out more about your privacy rights under the new GDPR data protection legislation.
We have tried to make this as simple and as clear as possible however if you want any further information then please contact our data controller,
Levi Allen-bennett
Anchor Barrow Campsite
St Georges Hill
Perranporth
TR6 0ED
Tel: 07949501235
Email: stay@anchorbarrow.com

What is personal information?
Personal information is information about you from which you can be identified. It includes your name, address, contact details, payment information and details of your bookings and purchases from Anchor Barrow Campsite.

What personal information will we collect?
We will collect and process personal information about you through a variety of channels, including by telephone, email, our website and at our campsite.
We will only collect this information when you enter into a contract with us, enquire about our products and services or request marketing or other information to be sent to you.

The information we may keep and use includes:

WhatWhy
Your name, postal address, phone number, email addressWe need this to be able to get in touch with you if necessary regarding your stay with us or if you have required additional information. We may send you service messages by email or phone.
Car RegistrationWe need this to help monitor who is on site for the safety of our campers
Age (Date of Birth)We ask for the ages of your party to ensure you are charged correctly for your stay.
Your card or payment detailsWe use this information to make a booking or purchase with us. This may also be required for making refunds if required. We have to do this in order to carry out a contract with you and provide you with the services or items you have purchased
Other InformationFor example speaking to us in connection to your holiday, written communications on our various social media platforms and messaging apps. We do this to ensure your safety, provide good customer service and manage our relationship with you.
CCTVWe have CCTV installed on site for the prevention of crime. Recorded footage may be used in an investigation for evidence in the unlikely occurrence of a crime being committed.
We may use footage to protect our rights, property or safety of customers, employees or other third parties.
Accident ReportsWe may record details of any accident, injury or incident that is brought to our attention whilst on site. We do this to ensure your well-being and safety and may use the reports to address and claims made against us by sharing it with our insurers.
WebsiteOur website is a product of Pitched applications limited. For more information on how they store your data head to pitched.co.uk

If you provide us with personal details about another person, it is your responsibility to ensure that you have their agreement to share that information with us and that they are awareof how we will use their personal information as set out in this policy.

Sharing your personal information
There may be times when we need to share your personal information with third parties including:

  • Organisations that provide services for us. For example the providers of our booking software or the providers who process our card payments.
  • To the police and other law enforcement agencies to prevent and detect fraud and criminal activity
  • To our insurers and insurance brokers and their advisers in the event that a claim is made or could be made against us.

How long will we keep your personal information for?
We will only keep your personal data for as long as it is necessary to fulfil the purposes we collected it for, including any legal, accounting or reporting requirements.

Third party websites
Our privacy policy relates only to information that we obtain from you. Our website contains certain links to other websites which may be of interest to you.

Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not have any control over these third party privacy policies.

We encourage you to read the privacy policies of all websites that you visit.
Please also note that we are not responsible for the content that is displayed on these third party websites.

Your rights
Under the EU General Data Protection Regulation (GDPR) you have certain rights with respect to your personal information, including the right to request access to your personal information.
You have the right to:

  • Request a copy of the personal data we hold about you
  • Request correction of any inaccurate information we hold about you
  • Request deletion of your personal data or place restrictions on how we use it
  • Request the data we hold about you is transferred easily to another service provider
  • Complain to the data protection regulator

Should you wish to action the first 4 points of the above list, please contact Levi Allen-bennetts using the details at the top of this section.

We may require further information in order to respond to your request (for instance, evidence of your identity and information to enable us to locate the specific personal information you require).

We try to respond to all legitimate requests within 30 days. We will notify you if it will take longer.

If you wish to make a complaint
If you have a complaint regarding the use of your personal information, please contact us in the first instance, using the details given at the top of this section.

We hope that you will talk to us first if you have a problem, but you have the right to make a complaint to the Information Commissioners Office at: www.ico.org.uk

Updates
If we decide to change this policy, we will post the updated policy on this website. The updated policy will take effect as soon as it is posted on our website. This policy was last updated in December 2020.

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