Booking Terms & Conditions

Anchor Barrow Ltd accepts no liability for loss or damage to possessions and/or personal injury. In making this booking you are accepting full responsibility for yourself, your booking party, your children and you are agreeing to abide by our Terms and Conditions and site rules, which can also be viewed in full here

Terms & Conditions
We ask that upon making a booking with us that you have thoroughly read and agree to comply with all of our site rules and understand that upon breaking any of these rules we have the right to terminate your stay at any time.
Making a Booking

To make a reservation, a non-refundable deposit or full payment is required at the time of booking. Bookings can be made online or over the phone.

Deposits & balances are to be paid by debit/credit card. We do not accept cheques.

Final balances on all accommodations must be paid in line with the due date. Failure to do so will result in your booking being fortified.

Any changes to the booking also must be notified outside your relevant due date for any refunds.*

Cancellation or Changes by You:
It is essential that you let us know immediately if you need to cancel your booking. Please telephone the office and then confirm in writing within 24 hours. If you cancel your booking the following applies:

  1. If you cancel more than 3 weeks before your arrival date we will offer you a full refund on the money that you have paid.
  2. If you cancel less than 3 weeks before your arrival date you will lose your full payment.
  3. If you book via a third party organisation and not directly via our website they may have additional terms and conditions related to your booking. Please make yourself aware of these at the time of booking, as they are in addition to our policy regarding cancellation. We are only able to refund the portion of the booking fee we receive from the third party organisation and are not responsible for refunding any of their fees, commissions or charges.
  4. In accordance with The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 SI 2013/3134 you cannot cancel your contract if the services you have ordered are accommodation, or services related to leisure activities (if the contract provides for a specific date or period of performance).

Cancellation due to unforeseen circumstances:
We are not liable for refunds or expenses you incur in the event we are prevented from fulfilling your Booking as a result of circumstances beyond our control. Such circumstances shall include (but not be limited to) war, terrorism, riots or civil unrest, industrial action, flooding, natural disaster, epidemics, notifiable diseases, health risks or such similar events (“Force Majeure”). We strongly recommend that you have adequate holiday insurance in place to cover this.

Cancellation or Changes by Us:
Once we have issued you with a confirmation, we will do our best not to make any changes or cancel your booking. However please note that sometimes changes do occur before or after bookings have been confirmed, and very occasionally confirmed bookings have to be changed or cancelled. We promise to do all we can to avoid changes and cancellations but must reserve the right to do so.

Travel Insurance
We recommend insurance to cover cancellation, loss, damage or injury. As a small business we are not able to act as your insurers and rearrange your stay due to your changes in personal circumstances.

It is your responsibility to ensure that all members of your party accept the terms of the contract set out in these terms and conditions of booking. Failure to disclose all relevant information or comply with these terms may lead to termination of the contract and loss of the booking. We reserve the right to decline or terminate the booking of any guest(s) whose party make-up or behavior interferes or may interfere with the general comfort of other guests. In this event no refunds will be made.

If you have any friends who wish to visit you while you are staying with us, please see the Duty Manager and advise them of who your visitors are, just so they know who is on the park

Behaviour on the park
For the convenience of our guests, we reserve the right to terminate any holiday without compensation or refund, where the unreasonable behaviour of any person or persons in the holiday party might impair the enjoyment, comfort or health of other guests, our team members or staff. This may include but is not limited to verbal or physical abuse, and will be at the management’s discretion.

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